Our Terms and Conditions
Last updated: 25 September 2024
Welcome to Waterdropkidz! These Terms and Conditions (“Terms”) govern your use of our website, waterdropkidz.co.za (“Site”), and the purchase of products from our online store. By accessing or using our Site, you agree to these Terms. Please read them carefully.
If you have any questions or concerns, please contact us at in**@wa***********.za.
General Information
1.1. Company Name: Waterdropkidz
1.2. Website: waterdropkidz.co.za
1.3. Email: in**@wa***********.za
1.4. Business Address: 698 Jacqueline Drive, Garsfontein, Pretoria.
These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content.
Products and Services
2.1. Product Descriptions
We make every effort to accurately display the colours and details of our products. However, we cannot guarantee that your product’s display will accurately represent the actual product colours.
2.2. Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change without notice.
2.3. Errors and Inaccuracies
We strive to provide accurate information on our Site, but errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.
Orders and Payment
3.1. Placing Orders
By placing an order on waterdropkidz.co.za, you agree to provide accurate and complete information. We reserve the right to refuse any order for any reason, including suspicion of fraud.
3.2. Payment Methods
We accept the following payment methods: All debit and credit cards. Payment must be made in full at the time of purchase. Prices are displayed in South African Rand (ZAR).
3.3. Order Confirmation
Once your order is placed, you will receive a confirmation email. If you do not receive this email, please check your spam folder or contact us.
Shipping and Delivery
4.1. Shipping
We offer shipping within South Africa. Shipping costs and delivery times will vary based on your location and the shipping option selected at checkout. Estimated delivery times are provided but are not guaranteed.
4.2. Delivery Times
Standard shipping usually takes 2 to 4 working days from the date of dispatch. Please note that public holidays, weekends, and unforeseen circumstances (such as pandemics or strikes) may cause delays.
4.3. International Shipping
At this time, we do not offer international shipping. We only ship within South Africa.
Returns and Refunds
5.1. Returns Policy
If you are not satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange, provided the item is unused, in its original packaging, and in saleable condition.
5.2. Refunds
Refunds will be processed once the returned product has been inspected. Refunds are typically processed within 14 days. Shipping fees are non-refundable unless the product is defective or damaged.
5.3. Defective or Damaged Products
If you receive a defective or damaged product, please contact us at in**@wa***********.za within 7 days of receiving your order. We will arrange a replacement or refund as appropriate.
5.4. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the product is defective or incorrect.
Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Waterdropkidz or its content suppliers and is protected by South African copyright, trademark, and other intellectual property laws. You may not use our content without written permission from Waterdropkidz.
Limitation of Liability
To the fullest extent permitted by law, Waterdropkidz shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Site, or any products purchased from the Site. Our liability is limited to the amount you paid for the product.
Indemnification
You agree to indemnify and hold Waterdropkidz harmless from any claims, damages, or expenses (including legal fees) arising out of your use of the Site or any violation of these Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the South African courts.
Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page. By continuing to use the Site after any modifications, you accept the updated Terms.
Contact Us
If you have any questions about these Terms, please contact us at:
Waterdropkidz
Email: in**@wa***********.za
Website: www.waterdropkidz.co.za
Business address: 698 Jacqueline Drive, Garsfontein, Pretoria.